The topic was "Voice Mail - leaving a message". The were asked to say who is calling, then leave a call back number. etc. They have the option to use FB Messenger or Skype. After some thought, I would rather give up some privacy to get them to engage in conversation. Than to accept that most won't be speaking at all that day. My dream has been to get them to lose their inhibitions, their fear. What's your take on this?