I made the big mistake to buy an economy ticket when I had to got for some surgeries after a motorcycle accident in Thailand. The implanted plate was a total joke and the Tibia head looked more than funny. Then I received a very serious "Staphylococcus Aureus infection from the hospital and almost lost my leg. My planned stay of max. 5 months didn't work out and I sent a doctor's note to Lufthansa stating what went wrong. It took more than one month to receive an e-mail saying: "We're very sorry that we can't give you a later date to fly back to Thailand, but we're more than happy if you buy a new ticket from us. " There were a lot of extra seats in the economy class, I sat with my back to the toilet wall, the food was nasty and the crew so arrogant that also some other passengers filed complaints. I wrote a note at trip adviser and found a funny one of a Brit who must have been as disappointed as I was. Please read: ( A very unsatisfied Lufthansa customer from the UK) The title sums it up really, my own fault I guess as you get what you pay for.I generally travel with BA but I had left it too late to book this trip.Last time I couldn't get a seat on a BA flight I chanced it with Jet2 and it had been ok, cheap and cheerful but ok so assumed I would be ok with Lufthansa too. How wrong can you be?.Customer service was very much lacking verging on plain rude during embarkation, food was totally unacceptable and choice almost none existent. Entertainment was very poor (fortunately I always bring a good book on flights anyway). I felt the entire experience was very poor in comparrison to even Jet2 who were actually quite good. I would never use this airline again and have also found out today that they are the only airline who have agreed to transport dogs to China to supply the gambeling and meat trade. This disgusts me even more than my own experience of flying with them,but perhaps the dogs will be able to eat their aircraft meals. Never again.